Job Title: Service Technician Holder: several Immediate superior: Dominic Paquin
Contents
The service technician performs the necessary repairs for the proper functioning of the equipment installed by the company or on any other equipment following a service call made by the customer.
MAIN RESPONSIBILITIES
Retrieve work orders, equipment and materials required to complete the repair on a daily basis;
Ascertain the diagnosis following the service call and proceed with the repair;
Performs tests on gas, water cooling and heating equipment prior to leaving the service call site;
Complete calls by clearly describing the operations performed at the customer's location;
In case of uncompleted work, identify the missing material and explain to the customer that he will return with the missing part and the value of the charges;
In case of emergency, place a call to the parts department who will search for the required parts and their price, call the customer back to inform him;
Maintain the truck and its inventory of parts and equipment in good condition;
Identify defective parts under warranty and report them to the company;
COMPETENCY PROFILE
Analytical skills
Dexterity
Communication skills
Minutia
Punctuality
Courtesy
COMPENSATION AND BENEFITS
Salary paid according to CCQ rates
Bonuses according to experience
Vehicle and cell phone provided
Group Insurance Plan
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